Privacy Policy
Last updated: 25 October 2026
NOVO EST (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit novoest.store or place an order, how we use it, and the choices you have.
Information we collect
- Order details: your name, phone number, email address, delivery address and the products you buy.
- Payment information: card payments are handled by our payment provider. We do not see or store your full card details.
- Communications: messages you send us by email, phone or WhatsApp.
- Technical data: your IP address, browser type and pages visited, collected through cookies and similar technologies.
How we use your information
- To process, deliver and support your orders
- To contact you about your order, delivery or return
- To respond to your questions and provide customer service
- To prevent fraud and keep our website secure
- To improve our website and products
- To send you offers, but only if you have agreed to receive them. You can unsubscribe at any time.
Who we share it with
We never sell your personal information. We only share it with trusted partners who help us run our store, and only as much as they need:
- Delivery companies, to deliver your order
- Payment providers, to process card payments
- Website hosting and email service providers
- Authorities, where required by UAE law
Cookies
We use essential cookies to make the website work (for example, to remember your shopping cart). We may also use analytics cookies to understand how visitors use our site. You can block or delete cookies in your browser settings, but some parts of the site may not work properly without them.
How long we keep it
We keep order records for as long as needed to fulfil your order and to meet our legal, accounting and tax obligations in the UAE. Other information is deleted when it is no longer needed.
Keeping it safe
Our website uses SSL encryption, and we take reasonable technical and organisational measures to protect your information from loss, misuse or unauthorised access.
Your rights
In line with UAE data protection law, you can ask us to access, correct or delete the personal information we hold about you, or to stop using it for marketing. To make a request, contact us using the details below.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
- Phone / WhatsApp: +971 54 312 5090
- Email: contact@novoest.store
- Address: Office 823, Adel Ahmed Al Wahedi Bldg, Al Mararr, Dubai, United Arab Emirates